Digital Transformation in Government!

Digital tools available today to organisations are often inferior and harder to use. Those offered over the web at home are much easier. This damages citizens’ confidence in government.
Moreover, demoralises employees who feel hamstrung and unproductive. A challenge for Government in a society and economy undergoing a digital transformation.
 
This new digital era requires a fundamental shift in mindsets and a change in how we live and think.
 
Technology is essential to the functioning of government agencies. Thus they must adapt to this evolving environment.
 
They must move away from conceptual frameworks, models and programs developed decades ago.
 
They must learn how digital technology can enhance their operational and policy work. And provide citizens with value added services.