Updates from April, 2017 Toggle Comment Threads | Keyboard Shortcuts

  • Nicos Paschali 3:38 am on April 29, 2017 Permalink | Reply  

    Blended Learning Is Not Optional! 

    training programs
    Blended learning is not optional anymore!
    business are looking for cost effective training due to distractions and attention spans. More and more clients are contracting us to design and deliver blended micro-learning. Breaking knowledge down into digestible units or modules. Learning in digestible, bite-sized chunks, face-to-face, live online and on demand.
    We’ve been designing and delivering blended micro-learning for the last 15 years. Believe it or not! It might be a new challenge for you. It used to be an option for learning projects but not anymore. Oh yes.? And we have always ensured to delivering it globally.
    “Training is an event, but learning is a journey.” Organisations used to treat training as a one-size-fits-all class presented in a classroom. We recognise that classroom time can still be valuable for skill practice. We maximise the learning experience. We treat training as part of an ongoing learning journey. With face to face, online, video, assessment, gaming and social learning components.
    Blended learning is not new. It is becoming more important in engaging your team and building their skills. Because of the changing needs and learning styles of a multigenerational workforce. Because of the expectations of new generation of learners.
    Contact us today to find out how we can help you. How to design and deliver a flexible, experiential and cost effective training.
  • Nicos Paschali 9:40 am on April 24, 2017 Permalink | Reply
    Tags: anger, awareness, , , , nlp, , , strategy execution, stress, trust   

    Join our opt-in mailing list today to receive notifications and opportunities about our “Learning Workshops”, Face-to-Face and Live Online.

  • Nicos Paschali 3:42 am on April 21, 2017 Permalink | Reply
    Tags: , , ,   

    Dealing with Client Emotions when they complaint. 

    hbdi team

    “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…”

    If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal with a client’s emotions and then deal with the actual issue.

    Unless you can respect the client’s perspective, it will be difficult to deliver a solution that turns a negative situation into a positive one.

    It’s not always easy to get to the root of a client’s issues. You may use the why underneath the why or create and empathy map leading to your client insight.

    You must listen and understand the client before tackling the issue. However once you have identified the issue, there are a few steps that you can take to ensure the process leads to favorable results.

    Your response to customer complaints can build trust and even create customer/client loyalty or even drive innovation to deliver added value to your clients

  • Nicos Paschali 2:22 pm on April 19, 2017 Permalink | Reply  

    Efficient Reading Skills give people of all ages the Competitive Advantage! 

    Are you looking for a program that’s going to transform you? Providing you with significant increases in confidence and motivation? Giving you reading efficiency value with up to date Neuroscience Reading & Learning Strategies?

    Nicos Paschali On Reading Strategies

  • Nicos Paschali 12:47 pm on April 7, 2017 Permalink | Reply  

    Only 8% of Leaders Are Good at Both Strategy and Execution 

    strategy survey

    In a 2013  survey of nearly 700 executives across a variety of industries, our firm asked respondents to rate the effectiveness of the top leaders of their companies. How many excelled at strategy? How many excelled at execution? The results are shown in the chart below. These responses are sobering: Only 16% of top leaders were rated very effective at either strategy or execution. Only 8% were very effective at both, while 63% were rated neutral or worse on at least one dimension.

  • Nicos Paschali 7:03 am on April 3, 2017 Permalink | Reply  

    The Matrix in the Manager’s Mind 

    Since the end of World War II, corporate strategy has survived several generations of painful transformation and has grown appropriately agile and athletic. Unfortunately, organizational development has not kept pace, and managerial attitudes lag even farther behind. As a result, corporations now commonly design strategies that seem impossible to implement, for the simple reason that no one can effectively implement third-generation strategies through second-generation organizations run by first-generation managers.

    Today the most successful companies are those where top executives recognize the need to manage the new environmental and competitive demands by focusing less on the quest for an ideal structure and more on developing the abilities, behaviour, and performance of individual managers. Change succeeds only when those assigned to the new transnational and interdependent tasks understand the overall goals and are dedicated to achieving them.

    One senior executive put it this way: “The challenge is not so much to build a matrix structure as it is to create a matrix in the minds of our managers.” The inbuilt conflict in a matrix structure pulls managers in several directions at once. Developing a matrix of flexible perspectives and relationships within each manager’s mind, however, achieves an entirely different result. It lets individuals make the judgments and negotiate the trade-offs that drive the organisation toward a shared strategic objective.

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