Learning a New Skill is Easier Said Than Done!

Before rolling out specific training or initiatives that are aimed at improving some facet of your business, you need to ensure that your leaders and team members are equipped with fundamental communication and relationship management skills.

Numerous studies have verified that cooperation, communication, interpersonal skills, listening and summarizing skills are critical to higher-order team success. In their book, The Leadership Challenge, Kouzes and Posner write, “Every leader ought to know how to paraphrase, summarize, express feelings, disclose personal information, admit mistakes, respond non-defensively, ask for clarification, solicit different views, and so on.”

Where do you stand?