Conversations? Turning into arguments?

A conversation with one person can solve a problem, or help heal a wound. A conversation with several people can generate commitment, bond a team,  generate new options, or build a vision. Conversations can shift working patterns, build friendships, create focus and energy, cement resolve.

Why, then, is the relationship between people as they talk one of the biggest  challenges organizations face? Why do people have a hard time communicating  with each other? Why are we so terrible at listening? Why do conversations too  often turn into arguments or trivia? Why are we so critical of what our colleagues say? Why are we afraid that the sky will fall in if we don’t hasten to correct someone else’s opinion? How can so many people be arrogant enough to  assume they are absolutely sure and having complete knowledge?