The way we communicate affects perception & reception.

The way we communicate affects perception & reception

How you say what you say often has more importance to the communication than what you say.
A great portion of communication occurs via non-verbal channels.
This means that we always and inevitably not only communicate by what we say (verbally) but also communicate by how we say something (non-verbally), such tone of voice, facial expressions, breathing, posture etc.
These messages exist as para-messages.
So the goal of good communication is to align all communication  channels so that they communicate the same message and do not conflict or contradict each other!
-Nicos Paschali