Tagged: leadership Toggle Comment Threads | Keyboard Shortcuts

  • Nicos Paschali 7:54 am on November 16, 2017 Permalink | Reply
    Tags: , facilitation, influenceing, interviewing, leadership, , probing   

    The Art of Discovering the Right Question! 

     “If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.”

    The usefulness of the knowledge we acquire and the effectiveness of the actions we take depend on the quality of the questions we ask. Questions open the door to dialogue and discovery. They are an invitation to creativity and breakthrough thinking. Questions can lead to movement and action on key issues; by generating creative insights, they can ignite change.

    A powerful creative  question: • generates curiosity in the listener • stimulates reflective conversation • is thought-provoking • surfaces underlying assumptions • invites creativity and new possibilities • generates energy and forward movement • channels attention and focuses inquiry • stays with participants • touches a deep meaning • evokes more questions.

    A powerful question also has the capacity to “travel well”—to spread beyond the place where it began into larger networks of conversation throughout an organisation or a community.

    Spend 90 mins with us, live online, and we will teach you how to ask powerfull questions!

    Usefull for probing, influencing, closing, teaching, facilitating, coaching and interviwing.

  • Nicos Paschali 9:40 am on April 24, 2017 Permalink | Reply
    Tags: anger, awareness, , , leadership, nlp, , , strategy execution, stress, trust   

    Join our opt-in mailing list today to receive notifications and opportunities about our “Learning Workshops”, Face-to-Face and Live Online.

  • Nicos Paschali 3:42 am on April 21, 2017 Permalink | Reply
    Tags: , , , leadership   

    Dealing with Client Emotions when they complaint. 

    hbdi team

    “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…”

    If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal with a client’s emotions and then deal with the actual issue.

    Unless you can respect the client’s perspective, it will be difficult to deliver a solution that turns a negative situation into a positive one.

    It’s not always easy to get to the root of a client’s issues. You may use the why underneath the why or create and empathy map leading to your client insight.

    You must listen and understand the client before tackling the issue. However once you have identified the issue, there are a few steps that you can take to ensure the process leads to favorable results.

    Your response to customer complaints can build trust and even create customer/client loyalty or even drive innovation to deliver added value to your clients

  • Nicos Paschali 4:01 am on June 25, 2016 Permalink | Reply
    Tags: , leadership, , spirituality,   

    Integrity:Values in action 

    To truly be ourselves and put our core values into action in every moment of every day may seem like a goal beyond our reach. Yes, it’s nor easy. It’s hard.

    The great person who stands out is the one who’s so committed to his values that he is prepared to pay the price for authenticity.

    So, I’ll now invite you to play in your mind and think this question. Who are you when no one is watching?

    Are you willing to pay the price of authenticity or would you rather take the easy way out and join the crowd who playing fast and loose with their values? Your choice to become a leader and stand out in the crowd and steer your life and those you love according to those inner values that you know are true for you!

    If we look to those leaders who we respect the most, they are very often people who risk much for what they believe.

  • Nicos Paschali 1:34 pm on June 24, 2016 Permalink | Reply
    Tags: facilitator, leader coach, leadership, mentor,   

    Personal message to you, who's looking for a coach, mentor! 

    I earn the right to coach, develop authenticity and rapport, and movement outside your comfort zone, challenging you to consider new perspectives thus driving you into a personal, behaviour-change relationship.
    If you have the intention to move on to higher success it’s time to externalise that voice and find that coach, the rare opportunity to win and be happy. Get in touch with me whenever you are ready to move forward. Find out how we handle the relationship. Send a message to nicospas@gmail.com.

  • Nicos Paschali 1:31 pm on June 23, 2016 Permalink | Reply
    Tags: , leadership, ,   

    Getting your ideas across 

    Making the difference in presenting ideas by communicating clearly and convincingly! A practical framework for you to follow in delivering your messages.
    Men and women in leadership positions are expected to be highly competent at presenting ideas, giving instructions, and explaining procedures. An add-on to being an effective communicator. This webinar will provide a framework for you to follow whenever you have an important message to deliver, whether you are writing or speaking, delegating or coaching, speaking to one person or speaking in a group.
    Nicos Paschali, the training leader, for the last 35 years, finding ways to push the boundaries to start a new curve right at the point of maturity and prior to decline, i.e. keep re-inventing ourselves, innovating, progressing and stay relevant in the future, we have helped leaders and their organisations lead better by addressing business outcomes and organisational changes and achieve more, through learning strategies, training programs & workshops that are linked to business outcomes, consulting, coaching and mentoring!
    Monday, July 11, 2016 from 7:00 PM to 8:30 PM
    Admission €29.90 ( Early bird €22.90)getting your ideas

  • Nicos Paschali 12:55 pm on June 15, 2016 Permalink | Reply
    Tags: , , leadership,   

    High performance and engagement practices. Specific practices can deliver enhanced employee and organisational outcomes. There is no agreement about precisely what practices are most important, but there is a consensus that the practices required must provide employees with three things: 1. The ability to work effectively. 2. The motivation to work effectively. 3. The opportunity to work effectively

  • Nicos Paschali 8:56 am on April 15, 2016 Permalink | Reply
    Tags: , leaders, leadership   

    Listening is the foundation of any good relationship. Great leaders listen to what their customers and prospects want and need, and they look to the challenges clients face. What do you think as a leader, are you listening? Be authentic, please! Maybe if you don’t it works for you. Tell us about it.

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