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  • Nicos Paschali 3:42 am on April 21, 2017 Permalink | Reply
    Tags: , communication, ,   

    Dealing with Client Emotions when they complaint. 

    hbdi team

    “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…”

    If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal with a client’s emotions and then deal with the actual issue.

    Unless you can respect the client’s perspective, it will be difficult to deliver a solution that turns a negative situation into a positive one.

    It’s not always easy to get to the root of a client’s issues. You may use the why underneath the why or create and empathy map leading to your client insight.

    You must listen and understand the client before tackling the issue. However once you have identified the issue, there are a few steps that you can take to ensure the process leads to favorable results.

    Your response to customer complaints can build trust and even create customer/client loyalty or even drive innovation to deliver added value to your clients

     

  • Nicos Paschali 8:55 am on July 3, 2016 Permalink | Reply
    Tags: communication, conversations, kids & parents   

    “Better conversations with your children?” 

    “How to have better conversations with  your children
    as they grow and mature!”

    Dear Parent

    A practical workshop to learn how to engage children in a dialogue with less defensiveness and less argument. The all new and updated workshop to teach parents how to engage in a conversation with their children beyond sadness and frustration, how to connect more and have a profound influence on the way they think.

    In my professional life as a facilitator and coach people, clients, and my seminar attendees approach me looking for help for their children after finding what I teach applicable in their personal life. 

    I yearly dedicate a slight portion of my time to selected “clients” with challenging issues.  Either to help their children accelerate their learning and perform at exams or to improve communication with them.

    And through a one on one meetings with parents we coach and inspire them to find creative ways to communicate with their increasingly uncommunicative kids.

    Our primary job as parents is to take our children to the mountaintop, to become a resource of knowledge, guidance and inspiration to help them craft, shape and told their characters. To enrich the conversation, grow the level of two-way communication, improve active listening and emotional balance.

    I run twice a year this new updated workshop which will help you and enable you as a parent put your child in touch with his heart and mind so that you will prepare him for mastering cognitive and social behaviour.

    I hope and firmly believe that this workshop as a guide will steer you toward a wholly new and improved way of parenting. You will become a more effective parent and that in so doing you will raise children who will always reach for the highest plane. Words that emanate from the heart penetrate the heart!

    Get in touch with me at nicos@nicospaschali.com to find out more and discuss the suitability of the “Conversations” workshop to you personally.

    Be well and happy

    Nicos Paschali

     

  • Nicos Paschali 1:31 pm on June 23, 2016 Permalink | Reply
    Tags: communication, , ,   

    Getting your ideas across 

    WEBINAR
    Making the difference in presenting ideas by communicating clearly and convincingly! A practical framework for you to follow in delivering your messages.
    Men and women in leadership positions are expected to be highly competent at presenting ideas, giving instructions, and explaining procedures. An add-on to being an effective communicator. This webinar will provide a framework for you to follow whenever you have an important message to deliver, whether you are writing or speaking, delegating or coaching, speaking to one person or speaking in a group.
    Nicos Paschali, the training leader, for the last 35 years, finding ways to push the boundaries to start a new curve right at the point of maturity and prior to decline, i.e. keep re-inventing ourselves, innovating, progressing and stay relevant in the future, we have helped leaders and their organisations lead better by addressing business outcomes and organisational changes and achieve more, through learning strategies, training programs & workshops that are linked to business outcomes, consulting, coaching and mentoring!
    WHEN
    Monday, July 11, 2016 from 7:00 PM to 8:30 PM
    Admission €29.90 ( Early bird €22.90)getting your ideas

     

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