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  • Unknown's avatar

    Nicos Paschali 8:39 am on October 10, 2024 Permalink | Reply
    Tags: , , disagreement, leadership, , ,   

    The Freedom to Disagree: Building Deeper Relationships Through Honest Dialogu 

    Nicos Paschali, October 2024

    The Freedom to Disagree: Building Deeper Relationships Through Honest Dialogue

    The freedom to disagree is a gift many take for granted, often viewing disagreement as a potential source of conflict rather than a pathway to intimacy and growth. However, according to Dr. Henry Cloud, a clinical psychologist and bestselling author, disagreement is critical in fostering deep and meaningful relationships. Dr. Cloud has spent his life helping people develop healthier connections through his psychology, coaching, and consulting work—touching over 150 million lives and selling more than 20 million books. And if there is one thing he has found essential to cultivating true intimacy, it is the freedom to disagree.

    In today’s world, where unity is often confused with uniformity, it is essential to understand that disagreement does not necessarily equate to conflict. In fact, as Dr. Cloud points out, disagreement is the foundation on which thriving relationships—whether personal, professional, or familial—must be built.

    To understand why this is so, we must explore three powerful ways disagreement fosters growth, authenticity, and emotional health.

    Disagreement Promotes Growth

    The freedom to disagree fosters creativity and innovation in the workplace and our personal lives. Ideas are born, tested, refined, and ultimately improved through the exchange of diverse viewpoints. Dr. Cloud believes that when people feel safe to voice their differing opinions, they create an environment of curiosity that allows the best ideas to emerge.

    Imagine a team where everyone is in complete agreement all the time. Such a team might avoid short-term tension but also become stagnant and predictable. True innovation requires a willingness to push against the status quo, challenge assumptions, and question how things have always been done. This, of course, is where disagreement comes into play.

    When individuals feel empowered to share their honest thoughts, even if they oppose the majority view, they create opportunities for personal and team growth. It is within this space—a space where people are not punished or judged for having an alternative perspective—that creativity can truly flourish. The outcome is a culture where decisions are more thoroughly considered, solutions are more robust, and relationships are strengthened by the trust that develops when people know their voices will be heard.

    Disagreement Encourages Authenticity

    Another key benefit of embracing disagreement is the encouragement of authenticity. Too often, people avoid expressing their true feelings or opinions out of fear that it will create tension or cause them to be disliked. However, when people are allowed to disagree openly, it creates an environment where they feel safe to show up as their authentic selves—without the need to please others or pretend to agree.

    Authenticity is the lifeblood of deep relationships. Only when we are fully known—for both our agreements and our disagreements—can we be fully loved. When we suppress our differences to avoid potential conflict, we miss the opportunity for genuine connection. Dr Cloud reminds us that it’s only by being open and honest, even when uncomfortable, that we can build trust and experience true intimacy in our relationships.

    When leaders, partners, or friends foster a culture of openness, they allow others to bring their whole selves to the table. This means acknowledging differences in opinion without judgment and striving to understand perspectives that differ from our own. When handled respectfully, disagreement becomes a pathway to understanding, allowing individuals to feel valued for who they are rather than just for their ability to conform.

    Disagreement Prevents Resentment and Conflict

    Ironically, avoiding disagreement often leads to the very thing we’re trying to prevent: conflict. When people suppress their true thoughts and feelings to maintain a façade of harmony, it usually results in unresolved issues that can plague beneath the surface. Over time, these unspoken disagreements accumulate, resulting in frustration, resentment, and often an explosive conflict that could have been avoided had those issues been addressed earlier.

    Dr. Cloud emphasizes that when expressed openly and respectfully, disagreement acts as a safety valve. It allows tension to be diffused before it can build up and create lasting damage. Rather than seeing disagreement as something to fear, we should embrace it as an opportunity to address issues, refine our perspectives, and find common ground.

    Respectful disagreement prevents life’s minor annoyances and misunderstandings from turning into major issues. When people feel heard and understood, even if their viewpoints do not prevail, they are less likely to harbour resentment. The freedom to disagree fosters an environment where complex topics can be tackled constructively, leading to stronger relationships and healthier dynamics.

    The Role of Leaders in Encouraging Disagreement

    Good leaders are responsible for finding the best answers to any challenge or problem. As Dr. Cloud explains, influential leaders understand that neither they, their team, nor their side may always have the right solution. As a result, they commit to keeping an open mind and listening to everyone, including those who oppose them or offer alternative viewpoints.

    This kind of leadership requires humility—the humility to recognize that the best ideas might come from someone else and the courage to allow space for those ideas to be expressed, even if it means inviting dissent. Leaders who encourage disagreement create a culture where every team member feels valued and empowered to contribute. They understand that the collective strength of diverse perspectives leads to the best decisions and ultimately drives success.

    Conclusion: Embracing the Freedom to Disagree

    The freedom to disagree is not about encouraging conflict for conflict’s sake. It’s about fostering an environment where individuals feel safe to express their authentic selves, where creativity and innovation flourish, and where tension is addressed before it can lead to lasting resentment.

    Dr. Henry Cloud’s work reminds us that true intimacy—in our personal relationships, workplaces, or communities—is built on openness and honesty. We can create more profound, authentic, and ultimately more fulfilling relationships by embracing the freedom to disagree. The next time you find yourself in a situation where you disagree, consider it an opportunity to grow, connect, and build something stronger together.

     
  • Unknown's avatar

    Nicos Paschali 1:49 pm on September 30, 2024 Permalink | Reply
    Tags: book-review, , , , featured, leadership, , public-speaking   

    Nicos Paschali’s Brand Image. 

    Nicos Paschali’s brand image can be characterised as follows:

     Leadership Excellence and Innovation

    Nicos Paschali is portrayed as a paragon of leadership excellence, known for driving prestige in corporate innovation. His brand is associated with empowering excellence and igniting passion through strategic vision.

     Expertise and Versatility

    With a computer science and engineering background, Nicos has established himself as an expert in cutting-edge technological innovations. His brand image reflects versatility across various roles, demonstrating adaptability and a drive for excellence.

     Communication and Relationship Building

    Nicos is known for his exceptional communication skills and his ability to understand others’ needs. His brand emphasises the mastery of building relationships and earning respect through these abilities.

     Emotional Intelligence and Empathy

    High emotional intelligence, which fosters empathy and drives his pursuit of excellence, is a crucial aspect of Nicos’s brand. This quality is central to his approach in both personal and professional settings.

     Continuous Learning and Adaptation

    Nicos’s brand image includes a commitment to continuous exploration and self-reinvention through innovation, even as he embraces maturity. This reflects an image of adaptability and staying current in an ever-evolving landscape.

     Transformative Leadership and Mentorship

    Nicos’s brand extends to his role as a mentor and transformative leader. He is known for his Transformative Actionable Learning program, designed to refine communication skills, forge stronger connections, and enhance personal and professional relationships.

     Global Influence

    His brand has a global reach, with engagements from Europe to the UAE and Australasia. He works with extraordinary talent, startups, and established corporations.

     Thought Leadership

    Nicos is positioned as a thought leader, offering insights and expertise through various platforms, including blogs and seminars on topics ranging from healthy lifestyles to business strategies.

    In summary, Nicos Paschali’s brand image is that of a visionary leader, innovator, and mentor with a global perspective. His brand emphasises excellence in communication, empathy, and adaptability, underpinned by a solid technological background and a commitment to continuous learning and transformation.

     
  • Unknown's avatar

    Nicos Paschali 8:40 am on September 30, 2024 Permalink | Reply
    Tags: , leadership, , , profile,   

    Nicos Paschali Signature Themes 

    Nicos Paschali

    Many years of research conducted by The Gallup Organization suggest that the most influential people are those who understand their strengths and behaviours. These people can best develop strategies to meet and exceed the demands of their daily lives, careers, and families.

    A review of the knowledge and skills you have acquired can provide a basic sense of your abilities. Still, an awareness and understanding of your natural talents will provide insight into the core reasons behind your consistent successes.

    Your Signature Themes report presents your five most dominant talent themes in the rank order revealed by your responses to StrengthsFinder. Of the 34 themes measured, these are your “top five.”

    Your Signature Themes are significant in maximising the talents that lead to your success. By focusing on your Signature Themes, separately and in combination, you can identify your skills, build them into strengths, and enjoy personal and career success through consistent, near-perfect performance.

    Maximiser

    greatExcellence, not average, is your measure. Taking something from below average to slightly above average takes a great deal of effort and, in your opinion, could be more rewarding. Transforming something vital into something superb takes just as much effort but is much more thrilling. Strengths, whether yours or someone else’s, fascinate you. You search them out like a diver after pearls, watching for the telltale signs of strength. A glimpse of untutored excellence, rapid learning, a skill mastered without recourse to steps—all these are clues that a strength may be in play. And having found a strength, you feel compelled to nurture, refine, and stretch it toward excellence. You polish the pearl until it shines. This natural sorting of strengths means that others see you as discriminating. You choose to spend time with people who appreciate your particular strengths. Likewise, you are attracted to others who have found and cultivated their strengths. You avoid those who want to fix you and make you well-rounded. You don’t want to spend your life bemoaning what you lack. Instead, you want to capitalise on the gifts you are blessed with. It’s more fun. It’s more productive. And, counterintuitively, it is more demanding.

    Achiever

    Your Achiever theme helps explain your drive. Achiever describes a constant need for achievement. You feel as if every day starts at zero. By the end of the day, you must achieve something tangible to feel good about yourself. And “every day” means workdays, weekends, and vacations. No matter how much you think you deserve a day of rest, you will feel dissatisfied if the day passes without some form of achievement, no matter how small. You have an internal fire burning inside you. It pushes you to do more, to achieve more. After each accomplishment is reached, the fire dwindles for a moment, but very soon, it rekindles itself, forcing you toward the next accomplishment. Your relentless need for achievement might not be logical. It might not even be focused. But it will always be with you. It would be best if you learned to live with this whisper of discontent as an Achiever. It does have its benefits. It brings you the energy to work long hours without burning out. It is the jolt you can always count on to get you started on new tasks and new challenges. The power supply causes you to set the pace and define the productivity levels for your workgroup. It is the theme that keeps you moving.

    Learner

    You love to learn. Your other themes and experiences will determine the subject matter that interests you most, but whatever the subject, you will always be drawn to the learning process. More than the content or the result, the process fascinates you. You are energised by the steady and deliberate journey from ignorance to competence. The thrill of the first few facts, the early efforts to recite or practice what you have learned, the growing confidence of a skill mastered—this process entices you. Your excitement leads you to engage in adult learning experiences—yoga, piano lessons, or graduate classes. It enables you to thrive in dynamic work environments where you are asked to take on short project assignments and are expected to learn a lot about the new subject matter quickly and then move on to the next one. This Learner theme does not necessarily mean that you seek to become the subject matter expert or that you are striving for the respect that accompanies a professional or academic credential. The learning outcome is less significant than the “getting there.”

    Ideation

    You are fascinated by ideas. What is an idea? An idea is a concept, the best explanation of the most events. You are delighted when you discover beneath the complex surface an elegantly simple concept to explain why things are the way they are. An idea is a connection. Yours is the mind always looking for connections, so you are intrigued when seemingly disparate phenomena can be linked by an obscure connection. An idea is a new perspective on familiar challenges. You revel in taking the world we all know and turning it around so we can view it from a strange but strangely enlightening angle. You love all these ideas because they are profound. After all, they are novel because they are clarifying, because they are contrary, and because they are bizarre. For all these reasons, you derive a jolt of energy whenever a new idea occurs. Others may label you creative, original, conceptual, or even innovative. Perhaps you are all of these. Who can be sure? What you are sure of is that ideas are thrilling. And on most days, this is enough.

    Command

    Command leads you to take charge. Unlike some people, you feel no discomfort imposing your views on others. On the contrary, once your opinion is formed, you must share it. Once your goal is set, you feel restless until you have aligned others with you. You are not frightened by confrontation; instead, you know that confrontation is the first step toward resolution. Whereas others may avoid facing up to life’s unpleasantness, you feel compelled to present the facts or the truth, no matter how unpleasant. It would be best if you had things to be clear between people and challenge them to be clear-eyed and honest. You push them to take risks. You may even intimidate them. And while some may resent this, labelling you opinionated, they often willingly hand you the reins. People are drawn toward those who take a stance and ask them to move in a specific direction. Therefore, people will be drawn to you. You have a presence. You have Command.

     
  • Unknown's avatar

    Nicos Paschali 7:11 am on September 25, 2024 Permalink | Reply
    Tags: leadership, meditation, , nature, relaxation, self-care, ,   

    “Elevate Your Leadership: Mind, Body, and Business” 

    Cyprus Kathikas: Where Leadership Ascends and Nature Inspires

    Our executive retreat, located in the enchanting village of Kathikas, offers a unique blend of high-impact leadership development and serene natural beauty, creating an unparalleled environment for personal growth, strategic thinking, and rejuvenation.

    Nestled in the picturesque village of Kathikas, our executive retreat offers a transformative escape from the corporate world. Perched 600 meters above the Mediterranean, you’ll breathe in the crisp mountain air as you embark on self-discovery and leadership growth. Imagine starting your day with a sunrise yoga session overlooking rolling vineyards, then diving into intensive leadership workshops tailored to your unique challenges. As the day unfolds, you’ll engage in a “Leadership Hot Seat,” tackling real-world problems with peers in an intimate, supportive environment. Unwind in the evening with a private chef-prepared dinner featuring local Cypriot delicacies, followed by a fireside chat under a canopy of stars. The retreat seamlessly blends high-impact learning with moments of serenity – from guided meditations in ancient olive groves to strategic planning sessions in sun-dappled courtyards. This isn’t just a getaway; it’s a carefully curated experience designed to rejuvenate your spirit, sharpen your business acumen, and connect you with nature and your innate leadership potential.

    With Appreciation

    Nicos Paschali

    A weekend retreat for small groups of eight high-ticket executives can be highly lucrative and transformative. We focus on high-impact learning, relaxation, and personal development.

    Here are some peaces for content and structure for the event:

     Retreat Theme: “Elevate Your Leadership: Mind, Body, and Business

     Day 1 (Friday Evening): Arrival & Orientation

    – Welcome Reception: A casual networking dinner where attendees can introduce themselves, share their goals for the retreat, and start building relationships.

    – Opening Session: A brief overview of the weekend, setting intentions, and outlining what attendees can expect to gain.

    – Relaxation & Reflection: A guided meditation or mindfulness session to help executives decompress from their busy week and mentally prepare for the deep work ahead.

     Day 2 (Saturday): Focus on Leadership and Personal Development

    – Morning: Visionary Leadership Workshop

      Content: Dive into advanced leadership skills tailored to high-level executives, including strategic visioning, decision-making under pressure, and leading with emotional intelligence.

      Unique Twist: personalised leadership assessments and one-on-one coaching sessions will be included throughout the workshop to give each executive tailored feedback and action steps.

    – Afternoon: High-Performance Habits for Executives

      – Content: Focus on mental resilience, stress management, and building sustainable high-performance routines. 

      – Unique Twist: Incorporate interactive elements like a “Leadership Hot Seat” where each participant tackles a real-world business challenge with the group’s feedback.

    – Evening: Private Chef Dinner & Fireside Chat

      – Content: Bring in a keynote speaker or host a roundtable discussion on industry trends, future leadership, and personal stories of overcoming major business challenges.

      – Unique Twist: To enhance the exclusivity of the experience, Keep the environment intimate and relaxed with a high-end, private chef-prepared dinner.

     Day 3 (Sunday): Self-Discovery and Strategy

    – Morning: Wellness & Mindfulness for Executives

      – Content: Offer yoga, guided meditation, or breathwork tailored to busy leaders, helping them reconnect with themselves and develop practices they can integrate into their daily routines.

      Unique Twist: To offer a break from the typical corporate setting, consider incorporating a nature-based experience, such as a hike or outdoor meditation.

    – Afternoon: Strategic Business Planning & Closing Session

      – Content: Focus on building an action plan that each executive can return to their business, including personal commitments and long-term strategies.

      – Unique Twist: Offer each executive a personalised strategy session to refine their action plan before wrapping up with a group reflection on key takeaways and next steps.

     Added Features for a Premium Experience

    – Luxury Accommodations: Book a high-end resort or secluded estate with top-tier amenities such as spa services, gourmet meals, and wellness facilities.

    – Pre-Retreat Coaching Session: Offer a 1:1 virtual coaching session before the retreat to set the stage and establish personalised goals.

    – Post-Retreat Accountability: Provide follow-up sessions (virtual group or 1:1) to ensure the strategies discussed are implemented in their businesses.

    Kathikas

    Nestled in the rolling hills of western Cyprus, Kathikas is a charming village that offers a perfect blend of traditional Cypriot life and stunning natural beauty. At 600 meters above sea level, this picturesque hamlet boasts panoramic views of the Mediterranean Sea and the surrounding vineyards. Known for its rich winemaking heritage, Kathikas has several boutique wineries where visitors can sample exquisite local vintages. The village’s cobblestone streets, lined with stone houses and blooming bougainvillaea, exude timeless tranquillity. With its cool mountain air, authentic tavernas serving delicious Cypriot cuisine, and proximity to beaches and forests, Kathikas provides an idyllic setting for those seeking a peaceful retreat or a genuine cultural experience away from the bustle of tourist hotspots.

     
  • Unknown's avatar

    Nicos Paschali 2:17 pm on September 23, 2024 Permalink | Reply
    Tags: , catalyst, explorer, leadership, passionate,   

    Nicos Paschali’s brand image can be characterised as follows. 

     Nicos Paschali

    Leadership Excellence and Innovation

    Nicos Paschali is portrayed as a paragon of leadership excellence, known for driving prestige in corporate innovation. His brand is associated with empowering excellence and igniting passion through strategic vision.

     Expertise and Versatility

    With a computer science and engineering background, Nicos has established himself as an expert in cutting-edge technological innovations. His brand image reflects versatility across various roles, demonstrating adaptability and a drive for excellence.

     Communication and Relationship Building

    Nicos is known for his exceptional communication skills and his ability to understand others’ needs. His brand emphasizes the mastery of building relationships and earning respect through these abilities.

     Emotional Intelligence and Empathy

    High emotional intelligence, which fosters empathy and drives his pursuit of excellence, is a crucial aspect of Nicos’s brand. This quality is central to his approach in both personal and professional settings.

     Continuous Learning and Adaptation

    Nicos’s brand image includes a commitment to continuous exploration and self-reinvention through innovation, even as he embraces maturity. This reflects an image of adaptability and staying current in an ever-evolving landscape.

     Transformative Leadership and Mentorship

    Nicos’s brand extends to his role as a mentor and transformative leader. He is known for his Transformative Actionable Learning program, designed to refine communication skills, forge stronger connections, and enhance personal and professional relationships.

     Global Influence

    His brand has a global reach, with engagements from Europe to the UAE and Australasia. He works with extraordinary talent, startups, and established corporations.

     Thought Leadership

    Nicos is positioned as a thought leader, offering insights and expertise through various platforms, including blogs and seminars on topics ranging from healthy lifestyles to business strategies.

    In summary, Nicos Paschali’s brand image is that of a visionary leader, innovator, and mentor with a global perspective. His brand emphasises excellence in communication, empathy, and adaptability, underpinned by a solid technological background and a commitment to continuous learning and transformation.

     
  • Unknown's avatar

    Nicos Paschali 12:29 pm on July 29, 2024 Permalink | Reply
    Tags: , complexity, decision-making, leadership,   

    “The Ultimate Decision Making Matrix: Enhancing Your Decision-Making Process” 

    “Unlocking the Power of Perspective: A Guide to Mastering Complex Choices”

    In a world where decisions can make or break careers, relationships, and businesses, what if you had a secret weapon to consistently make choices you won’t regret? Imagine seeing around corners, anticipating outcomes, and confidently navigating even the most challenging dilemmas. The Ultimate Decision-Making Matrix isn’t just a tool—it’s your boardroom of expert advisors focused on guiding you to your best possible future. Ready to transform the way you approach life’s most challenging choices?

    In today’s complex world, making solid decisions is crucial for personal and professional success. The image presents two powerful frameworks to enhance decision-making: the 6 Thinking Hats Model and 6 Decision-Making Frameworks. Let’s explore how these tools can help us make more informed and effective choices.

    The 6 Thinking Hats Model, developed by Edward de Bono, is a method that encourages looking at decisions from multiple perspectives:

    1. Red Hat: This approach emphasises emotions and intuitions. It allows decision-makers to express their feelings about a situation without needing to justify them logically.

    2. Yellow Hat: This perspective is optimistic and highlights the positive aspects, benefits, and opportunities of a decision.

    3. Green Hat: This hat encourages creative thinking and the generation of new ideas, promoting innovation in problem-solving.

    4. White Hat: This approach focuses on data and facts, involves analysing information objectively, and identifies knowledge gaps.

    5. Black Hat: This perspective manages the process by organising thinking and setting objectives. It helps structure the decision-making process.

    6. Blue Hat: This hat identifies potential problems and risks, considering challenges that might arise from a decision.

    By systematically applying these different thinking modes, decision-makers can consider a problem from all angles.

    The image also presents 6 Decision-Making Frameworks, each offering a unique approach to tackling complex choices:

    1. The Pareto Analysis (80/20 Rule): This principle suggests that 80% of effects come from 20% of causes. By identifying the most significant factors contributing to a problem, decision-makers can focus their efforts more efficiently.

    2. The Cynefin Framework: This model aids decision-making by categorising problems into five domains: clear, complicated, complex, chaotic, and disordered. Understanding which domain a problem falls into helps determine the most appropriate approach.

    3. The Decision Tree: This framework guides leaders through questions to determine the most appropriate decision-making style.

    4. The OODA Loop: Standing for Observe, Orient, Decide, and Act; this model is particularly useful for rapid decision-making in dynamic and complex environments.

    5. Rational Decision-Making Model: This structured approach involves making decisions based on a logical and systematic situation analysis, promoting thorough consideration of alternatives.

    6. The Vroom-Yetton Decision Model: This framework helps leaders make decisions based on situational factors and the need for employee involvement, balancing efficiency with team engagement.

    By combining the 6 Thinking Hats Model with these diverse decision-making frameworks, individuals and organisations can significantly enhance their ability to make more vital, well-rounded decisions. The key is to select the most appropriate tools for each situation and practice using them regularly.

    In conclusion, effective decision-making is a skill that can be developed and refined. By employing these models and frameworks, decision-makers can ensure they consider multiple perspectives, analyse relevant data, and choose the most suitable approach for each unique challenge they face.

     
  • Unknown's avatar

    Nicos Paschali 2:57 pm on June 26, 2024 Permalink | Reply
    Tags: , , leadership, ,   

    Beyond Strategy: The True Test of LeadershipThis is how I address the beyond strategy… 

    This is how I address the beyond strategy challenge!

    Mastering the 4 Hidden Challenges That Make or Break Your Success

    You’ve crafted the perfect strategy, but here’s why: that’s the easiest part of your job. The real challenges separating visionaries from planners lie in what comes next.”

    Strategic design is often lauded as the pinnacle of leadership challenges, but this notion needs to be revised. The real test of leadership lies in the execution and human elements that follow strategy formulation. Four critical challenges surpass the complexity of strategy design itself:

    Engaging teams is a Herculean task that demands unwavering commitment. Leaders must consistently inspire and involve their workforce, transforming strategy from abstract concepts into tangible actions. This requires communication skills and the ability to ignite passion and drive in others.

    Secondly, influential leaders must master the art of listening. This goes beyond mere hearing; it involves actively seeking out diverse perspectives and using them to refine strategy. True leadership acknowledges that no single mind holds all the answers.

    Thirdly, caring about views is non-negotiable. Leaders must cultivate genuine empathy and consideration for people’s thoughts and concerns. This emotional intelligence is what separates great leaders from mere managers.

    Finally, helping others understand is crucial. Leaders must guide their teams to align individual and collective contributions with strategic objectives. This requires clarity of vision, patience, and the ability to translate complex ideas into actionable steps.

    In conclusion, while strategy design is important, these four challenges form the bedrock of effective leadership. Those who master these elements will design superior strategies and ensure successful implementation.

    Conclusive Action: “Evaluate your leadership approach today. Are you excelling in team engagement, active listening, empathetic consideration, and strategic alignment? If not, it’s time to shift your focus. Start by identifying your weakest area among these four challenges and commit to one concrete action to improve it this week. Your team’s success—and your legacy as a leader—depend on it.”

    Nnicos Paschali

    GUide | Catalyst

     
  • Unknown's avatar

    Nicos Paschali 7:54 am on November 16, 2017 Permalink | Reply
    Tags: , facilitation, influenceing, interviewing, leadership, , probing   

    The Art of Discovering the Right Question! 

     “If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.”

    The usefulness of the knowledge we acquire and the effectiveness of the actions we take depend on the quality of the questions we ask. Questions open the door to dialogue and discovery. They are an invitation to creativity and breakthrough thinking. Questions can lead to movement and action on key issues; by generating creative insights, they can ignite change.

    A powerful creative  question: • generates curiosity in the listener • stimulates reflective conversation • is thought-provoking • surfaces underlying assumptions • invites creativity and new possibilities • generates energy and forward movement • channels attention and focuses inquiry • stays with participants • touches a deep meaning • evokes more questions.

    A powerful question also has the capacity to “travel well”—to spread beyond the place where it began into larger networks of conversation throughout an organisation or a community.

    Spend 90 mins with us, live online, and we will teach you how to ask powerfull questions!

    Usefull for probing, influencing, closing, teaching, facilitating, coaching and interviwing.

     
  • Unknown's avatar

    Nicos Paschali 9:40 am on April 24, 2017 Permalink | Reply
    Tags: anger, awareness, , , leadership, , , , strategy execution, stress,   

    Join our opt-in mailing list today to receive notifications and opportunities about our “Learning Workshops”, Face-to-Face and Live Online.
    http://eepurl.com/cMeEZn

     
  • Unknown's avatar

    Nicos Paschali 3:42 am on April 21, 2017 Permalink | Reply
    Tags: , , , leadership   

    Dealing with Client Emotions when they complaint. 

    hbdi team

    “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…”

    If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal with a client’s emotions and then deal with the actual issue.

    Unless you can respect the client’s perspective, it will be difficult to deliver a solution that turns a negative situation into a positive one.

    It’s not always easy to get to the root of a client’s issues. You may use the why underneath the why or create and empathy map leading to your client insight.

    You must listen and understand the client before tackling the issue. However once you have identified the issue, there are a few steps that you can take to ensure the process leads to favorable results.

    Your response to customer complaints can build trust and even create customer/client loyalty or even drive innovation to deliver added value to your clients

     
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